PROCESSING OF ORDERS AND DELIVERY TIMES
Inventory orders are shipped within 48 hours and are processed Monday through Friday, except holidays. An email will be sent to you including your invoice as well as the information allowing you to track your package directly on our site or on the Canada Post site: www.postescanada.ca .
Orders are shipped from our warehouse in Saguenay for Quebec and outside Quebec, to the address you provided for delivery.
All deliveries require a signature. If you are not home when the package is delivered and there is no safe place to drop it off, the courier will leave a map showing where you can pick it up.
Please note that our services are closed from December 24 to 25 inclusively and from December 31 to January 1 inclusively for the holiday break.
ESTIMATED DELIVERY TIMES
Regional - Quebec and Ontario: 2-3 days
National - from one Canadian city to another Canadian city example: MTL-Vancouver: 2-7 days
United States (USA) : 4 to 10 business days depending on the region. Shipments to the United States will be shipped via Canada Post and its United States partners. U.S. Customs generally apply brokerage fees on shipments, these fees are the buyer's responsibility and must be paid to the U.S. Post Office.
I nternational: 6 to 14 business days depending on the country. International shipments will be shipped via Canada Post and its international partners. Brokerage fees generally apply on international shipments, these fees are the responsibility of the buyer and must be paid to the post office in your country.
If it's happened; No refund or credit will be made for customers who refuse to pay customs duties, taxes and other import charges in connection with the clearance of your order.
Note that shipping and handling charges for exchanges and returns are the buyer's responsibility for international orders.
Regional and National | Canada
- Canada Post Expedited Parcel | 3-7 Days | 8.99 $ CAD
- Canada Post Xpresspost | 2-4 Days | 15.99 $ CAD
- Canada Post Priority | 1-2 Days | 29.99 $ CAD
United States | USA
- Canada Post Tracked Packet USA | 6-14 Days | 19.99 $ CAD
- Canada Post Xpresspost USA | 4-8 Days | 39.99S CAD
Rest of the World | International
- Canada Post Tracked Packet International | 7-15 Days | Calculated rates
- Canada Post Xpresspost International | 6-12 Days | Calculated rates
If you have further questions about the shipping and handling of your order, please contact us.